Remote Support
A remote session lets us look at a problem directly on your screen. You start it, and you can end it at any time.
When to use it
Some faults are hard to describe in an email. An error in the Proxmox VE web interface, a setting in OPNsense or console output is quicker to understand when we can see it. In that case we suggest a remote session.
How a session works
- You have arranged a time with our team by email.
- You download the remote support tool and run it.
- You reply to our appointment email with the connection details the tool displays.
- We connect. You see everything we do on your own screen.
- You can end the session yourself at any moment by closing the program.
Only start the tool for a session you have arranged with us. If someone calls you unexpectedly and asks you to install remote access software, treat it as a scam. End the call and let us know at info [at] inett.lu.
The tool
When we arrange the session, we tell you which program you need and how to start it.
We answer questions about sessions during office hours, Monday to Friday, 08:00 to 17:00. More about our support is on the support page.